For SmartPac deliveries, the parcel will be delivered to your letterbox and the delivery note will be signed by the postman. If the letterbox is too small and/or full, the postman will issue a delivery advice into your letterbox. You can arrange for a collection of SmartPac at the Post Office indicated on the advice within ten (10) working days …
Can I change the date of delivery after confirmation?
If you would like to change your date of delivery, please contact us at 9622 4016 or hello@clawsandeffect.sg. We may, at our sole discretion, allow you to change your date of delivery. You are liable for any re-delivery fees incurred in the event of an unsuccessful delivery due to errors in your personal data.
Where do you deliver?
We deliver to all addresses within mainland Singapore and Sentosa Island, except army camps and most of the other islands in Singapore.
Do you accept walk-ins?
We accept walk-in purchases for all available products. Please contact us to confirm the availability of our products before dropping by.
What are your delivery and self-collection options?
Free tracked package delivery for purchases of temperature-insensitive products (e.g. air-dried treats, supplements) above $45: Delivers within 4 working days upon dispatch. Tracked package delivery for all purchases of temperature-insensitive products below $45: S$2.00 per order. Delivers within 4 working days upon dispatch. Free courier delivery for all purchases above $100: Delivers on Monday to Friday (7 to 10:30 PM) …