Terms & Conditions

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. These Terms and Conditions (the “T&Cs”) apply to clawsandeffect.sg (the “Site”) and form the terms and conditions on which we supply products and services to you. Please read through the T&Cs prior to using the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.

About Us

We are JUICY MEATS PRIVATE LIMITED (“we”, “us”, “Juicy Meats”,), a company registered in Singapore. Our company registration number is 201815898K and our registered office is at 183 Jalan Pelikat, #B1-117, The Promenade @ Pelikat, Singapore 537643.

You can contact us by writing to us at hello@clawsandeffect.sg.

Accessing and Using the Site

As a condition of your access to and/or use of the Site, you warrant that:

    • all information supplied by you on the Site is accurate, current and complete;

 

    • you are 18 years of age or older in order to access and/or use the Site; and

 

  • you will not copy or distribute any part of the Site in any medium without our prior written authorisation.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.

Prohibited Activities

You agree and undertake not to:

    1. use the Site for illegal purposes or other than in conforming with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws;

 

    1. impersonate any person or entity or to falsely state or otherwise represent your affiliation with any person or entity;

 

    1. attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilization and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site’s data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and

 

  1. post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libelous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.

Links to Third Party Sites

The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by Juicy Meats, including third party payment system providers. You acknowledge and agree that Juicy Meats is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve Juicy Meats from any and all liability arising from your access and use of any third party website.

We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.

Intellectual Property Rights

Juicy Meats is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without Juicy Meat’s prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.

Orders and Payments

You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an “Order”). We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.

If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. We reserve the right to amend the price of any product at any time without giving any reason or prior notice. Please complete payment at the moment your order was placed as all unpaid orders will be cancelled automatically after an hour. In the event that any product has been mispriced on the Site, we reserve the right to terminate the Order and notify you of such termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.

We accept bank transfers, credit cards and PayPal.

Product Descriptions

We try to be as accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only and do not necessarily represent or depict actual meal plans or products. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

Returns

All sales are final and cannot be returned or exchanged.

Should there be any issue with our products, please write to us at hello@clawsandeffect.sg within one (1) week upon receiving your order with your order number, description of the issue and a photograph of the product.

We reserve the right to reject any request for refund or exchange if the problem is due to poor storage and claims are made one (1) week after receiving the products.

Delivery

The cost of delivery of your Order will be displayed to you on our Site.

We deliver every Monday to Saturday for courier deliveries. We will notify you via email or phone should there be a change in delivery schedule due to public holidays.

Our delivery teams will do their best to deliver your Order on time within the preferred time slot. However, delays due to weather, traffic and other factors that are outside of their control cannot be prevented all the time. We will contact you via email or phone as soon as we receive notice of any major delay.

Delivery Disclaimer

Frozen products must be stored in the freezer upon receipt and thawed in the refrigerator for no more than one day before feeding. As our meals are fresh and preservative-free, care must be taken to ensure that the quality of our meals are not altered. We endeavour to do our best to deliver the products to you in accordance with your requests.

Should your delivery be unsuccessful after an attempt by our delivery team to contact you, your Order will be returned to our kitchen. You may opt to self-collect your Order or pay a flat rate of $15 for a redelivery charge. 

The products will be your responsibility from the time we deliver the products to you in accordance with your requests.

Warranties and Liabilities

The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.

Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:

    • direct, indirect, punitive, incidental, special or consequential damages whatsoever arising out of or connected with the use or misuse of any product purchased herein;

 

    • third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the products purchased on or through our Site; and

 

  • any warranties provided under these Terms and Conditions if the total price of the product has not been paid in cleared funds by the due date for payment.

You further acknowledge and agree that any product purchased should be used at your own risk. If your pet has an existing health issue or if you are simply concerned, you are encouraged to consult your veterinarian before making any major changes to your pet’s diet.

All meals and treats are formulated to promote and maintain a healthy life for Lolpets with the help of a species appropriate diet. We do not claim our meal plans, products, or services will alleviate, heal or cure any health condition or symptom.

To the extent that any exclusion of liability under these Terms and Conditions is not permitted by law, the aggregate cumulative liability of Juicy Meats under any order shall in any event not exceed the sum that you have paid to us for the sale of products under that Order.

Indemnities

You agree to indemnify us and hold us harmless from any claims, losses, and damages, including reasonable legal fees, arising out of your access of, use of and/or participation in this Site, including (i) any claims of infringement of third party’s rights; (ii) damage to tangible property, bodily injury or death; (iii) negligence or wilful misconduct caused or attributable to you or any of your agents; and (iv) breaches of your obligations under these Terms and Conditions.

Termination

We will determine, in our sole discretion, to terminate your account or your use of the Site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Juicy Meats reserves the right to change, suspend or discontinue all or any aspects of the Site at any time without prior notice.

Personal Data

We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your Order and other specified purposes. Please see our Privacy Policy for more information.

General

No Relationship: Neither these Terms and Conditions nor your use and/or access of the Site creates any joint venture, agency, partnership, or employment relationship between you and Juicy Meats.

Assignment: You may not assign these Terms and Conditions or any rights or obligations under these Terms and Conditions to any party.

Waiver & Severability: The failure of Juicy Meats to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision. In the event that any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, the remaining provisions of these Terms and Conditions shall remain in full force and effect.

Third Party Rights: A person who is not a party to this agreement shall have no right to enforce or to enjoy the benefit of any term of this agreement.

Entire Agreement: These Terms and Conditions, which expressly incorporate the Privacy Policy and the terms and conditions referred to therein, constitute the entire agreement between you and Juicy Meats relating to the subject matter hereof, and supersedes any and all prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Site.

Governing Law: These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these Terms and Conditions and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.

UPDATES

We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.

If we decide to change our Terms and Conditions for the Site, we will post the revised Terms and Conditions here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our Terms and Conditions. Your continued use of the Site indicates your assent to the Terms and Conditions as posted.

These Terms and Conditions incorporate our Privacy Policy as may be updated from time to time. If you have any questions about our Terms and Conditions or Privacy Policy, please contact us at hello@clawsandeffect.sg for enquiries about our Terms and Conditions and Privacy Policy.